Frequently Asked Questions
Listed below are some of the most frequently asked questions to our customer service team here at Discount Catering Direct. Please take a look and see if your question is answered below. If not, please don't hesitate to contact our expert team on 01922 629 009 where we will be delighted to assist you.
Q: How do I set up an account?
A: In order to make a secure purchase on Discount Catering Direct, you need to set up an account. You do this by registering as a new user on our system – you will need to create a profile including a user name (normally your email address) and a memorable password. Once you have done this, you can then log into your account (and in the future), enter your billing and shipping details along with your credit or debit card details and make your purchase online.
Q: What happens if I have forgotten my password?
A: This can often happen! Don’t worry, though, simply go to “My Account” and click on the ‘Forgotten Password’ button – this will prompt you to the enter your email address and a password re-set email will be set to your email inbox. From here, simply click on the email link to re-set your password and continue as normal.
Q: How do I change my password?
A: In the event that you need to change your password, when you are in your account area, simply click on the “Change Password” button and you will be able to create a new password.
Q: How do I change my details?
A: Once you are in your account area, you are able to edit your details such as your billing address and shipping address and other details. This can be done at any time, although it is always a good idea to periodically review your account details to ensure that all your information is up to date.
Q: How do I request a catalogue?
A: The most accurate and up to date information on all our products is on our website. We don’t produce hard copy brochures simply because we are constantly improving our product range and adjusting our prices in line with our client’s requirements and ensuring that our prices remain the most competitive in the marketplace. If we produced a hard copy brochure, it would simply be out of date within a very short period of time. Therefore, please refer to our website as your first point of reference.
Q: Do you offer a warranty on your products?
A: All our powered products (electrical, LPG gas or natural gas) are supplied with a 12 month manufacturer’s warranty as standard. This provides you with 100% complete peace of mind in the quality of your purchase.
Q: Is it safe to shop online?
A: As long as you are dealing with a reputable online retailer such as Discount Catering Direct, then yes it is safe to shop online. Reputable retailers will offer large product ranges and will have a direct phone number into their sales team. They will also offer secure online payments using credit or debit cards. Not all companies are granted the facility to accept online payments, only those that have been vetted by ecommerce payment suppliers. Discount Catering Direct offers all these features for our clients to provide you with complete peace of mind that you are buying from a reputable supplier and that it is safe to shop online with us.
Q: Do I have to pay for delivery?
A: This depends upon the value of the order you place. On basket values in excess of £150 + VAT, we offer free delivery. For basket values of less than £150 + VAT, there is a nominal delivery charge of £50 which you will see at the point of checkout.
Q: How long will delivery take?
A: This depends upon the item/s that you select to purchase. Our standard delivery times can vary anywhere between 3 days and 14 days, depending upon what you have chosen. If an item is out of stock when you place your order, we will notify you immediately and advise of you of the expected delivery time.
Q: Do you deliver at weekends?
A: No, we don’t deliver at weekends or on bank holidays.
Q: How do I complete my order?
A: Simply browse our range of products online and add these to your shopping basket. Once you have finished browsing and have selected all the products you want to purchase, all you need to do is go to the checkout area to complete your purchase by entering your card details online.
Q: How do I make payment?
A: The simplest way to make a purchase is by purchasing your catering equipment online via our website using your credit or debit card. We use SagePay to process our online transactions which is one of the most respected and trusted payment platforms online. Alternatively, you are able to make payment using your card over the phone with our sales team who will process your order efficiently and effectively. Finally, if you prefer, you can send us a bank transfer payment – please speak directly with one of our sales team about this who will email you a pro forma invoice to make payment against. Please bear in mind, however, that we need to have received cleared funds in full before shipping your goods.
Q: Who do I contact with a specific enquiry?
A: In all cases, your first point of contact is our expert sales team on 01922 629 009 or by email on [email protected] If they are not able to assist you with specific query, then they will be able to transfer you to the most appropriate person within our organisation to take care of your specific query.